Frequently Asked Questions

• What are the advantages of ordering my breast pump through Edgepark vs. a retail store?

  • Eliminate the hassle: Edgepark handles contacting both your health insurance provider and your doctor on your behalf.
  • Choose the breast pump that's right for you: We offer a variety of options available to each insurance plan.
  • Order anytime: You can place your breast pump order anytime using our convenient, online form.
• At what point in my pregnancy can I order my breast pump?

  You can order your breast pump anytime during your pregnancy and up to one year after birth with Edgepark.
  
  Some health insurance plan policies may dictate when we are able to ship your breast pump. We will hold your order and ship when your plan allows it.

• What is Edgepark's Return Policy?

  Edgepark is committed to delivering caring and quality service for mothers everywhere. We hope that you're happy with your purchase, but if you need to make a return, please read the following policy.
  
  Edgepark Breast Pump Return Policy:
  
  Edgepark accepts breast pump returns within 30 days of delivery if the seal is intact, the box is unopened and ONLY for the following reasons:

  • You received a different product than originally ordered
  • The product was not delivered successfully
  • Other specific instances related to delivery of the breast pump or integrity of the packaging (box or seal not intact, damaged in transit, etc.)

  
  Edgepark will only cover return shipping costs for the above-mentioned reasons.
  
  Due to the nature of the product, returns based on a change in product preference will not be accepted.
  
  How to Return Your Breast Pump:
  
  Step 1: Contact Edgepark Customer Care after receiving the breast pump to initiate a return. Obtain a Return Merchandise Authorization number and the return shipping label.
  
  All returns must be authorized by Edgepark with an RMA (Return Merchandise Authorization) number. This number must be written on the outside of the package when you return it. Returns without an RMA will not be accepted.
  
  Edgepark Customer Care is available at 1-800-321-0591 Monday through Friday from 8:30 a.m. to 5:30 p.m. EST.
  
  Step 2: Ship the breast pump to Edgepark within 30 days of receiving the RMA number.
  
  We recommend using a secure shipping method to send the item, so it can be tracked. We are not responsible for items lost during shipping and cannot process the return until we receive the item.
  
  Step 3: If applicable, Edgepark will issue a refund in the original payment form following receipt of the product, warehouse inspection, and approval of saleable condition.
  
  Orders cancelled after the item has shipped are subject to standard return policies.
  
  Breast Pump Defects:
  
  Breast pumps are not to be returned to Edgepark if there is a pump defect, or any issue related to successful functioning of the product. These concerns must be handled directly with the manufacturer. Click here to access a complete list of manufacturer contact information.